Terms & Conditions
1. Acceptance of Terms
These Terms & Conditions (“Terms”) govern access to and use of the TZI-CRM customer relationship management platform (the “Service”) provided by TechZarInfo Software Solutions PVT LTD (“TZI-CRM,” “we,” “us”). By creating an account, or by using the Service in any way, the organization on whose behalf you act (“Customer,” “you”) and each individual user you authorize (“User”) agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Description of Service
TZI-CRM is a cloud-based, multi-tenant CRM software platform providing lead and deal/pipeline management, contact management, invoicing and proposals, task and target management, team calendar, reporting, and messaging integrations across email (including Gmail), WhatsApp, Instagram, and Facebook, as well as optional live team location tracking for field/sales staff. The Service is provided on a subscription basis as described in Section 4. No physical hardware, equipment, or devices are sold, shipped, or licensed under these Terms.
3. Accounts, Tenants & Users
Customer registers as a “Tenant” and designates one or more Admins. The Tenant Admin is responsible for:
- Inviting and managing Users, and assigning appropriate roles/permissions;
- Ensuring Users comply with these Terms;
- Approving or rejecting new device login requests (see the Privacy Policy, Section 6);
- Maintaining the confidentiality of login credentials — credentials must not be shared between Users, and each individual accessing the Service must have their own account within the limits of the Tenant’s licensed seat count.
4. Subscription, Free Trial, Billing & Taxes
4.1 Free trial
New Tenants receive a free trial period (currently 14 days, subject to change). At the end of the trial, if no active paid plan is in place, the account moves to a restricted “grace” status and then to “expired” status, during which access to the Service may be limited or suspended until a paid plan is activated.
4.2 Billing cycles
Plans are available on monthly, half-yearly, yearly, or one-time billing cycles as selected at signup or upgrade. Billing is currently handled manually by invoice — TZI-CRM does not process payments through an integrated payment gateway. Invoices are issued to the Tenant’s billing contact and marked “paid,” “partially paid,” or “unpaid” by our team upon receipt of payment via the agreed offline payment method (e.g., bank transfer). This section will be updated if automated online billing is introduced.
4.3 Non-payment
If an invoice remains unpaid past its due date, we may move the Tenant’s account to “grace” and then “expired” status, restricting or suspending access to the Service until payment is received. We do not take possession of, or assert any security interest in, any Customer property — suspension of Service access is the sole remedy for non-payment.
4.4 Upgrades, downgrades & proration
Customer may upgrade or downgrade its plan at any time through the Service or by contacting sales. Upgrades take effect immediately; charges are prorated for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle.
4.5 Taxes
Fees are exclusive of applicable taxes. Customer is responsible for Goods and Services Tax (GST) and any other applicable Indian central, state, or local taxes, unless Customer provides a valid exemption certificate.
4.6 Cancellation
Customer may cancel its subscription at any time, effective at the end of the current billing cycle. See Section 11 for what happens to Customer Data after cancellation.
5. Customer Data Ownership & License
As between the parties, Customer retains all right, title, and interest in and to the data Customer or its Users submit to the Service — including leads, deals, contacts, documents, invoices, proposals, messages, and other business records (“Customer Data”). TZI-CRM is granted only a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service.
Upon termination or cancellation of a subscription, Customer may export Customer Data for 60 days, after which it will be deleted in accordance with the retention schedule in our Privacy Policy, unless a longer retention period is required by law.
TZI-CRM separately owns all right, title, and interest in the Service itself — its software, platform, documentation, and any aggregated or de-identified data derived from use of the Service that does not identify Customer or any individual.
6. Acceptable Use
Customer and its Users agree not to:
- Exceed the number of licensed User seats purchased, or share a single User’s login credentials among multiple individuals;
- Use the Service’s messaging features (email, WhatsApp, Instagram, or Facebook) to send unsolicited bulk or spam messages, or otherwise in violation of the WhatsApp Business Messaging Policy, Meta’s Platform Terms, India’s Information Technology Act, 2000, or other applicable anti-spam law;
- Scrape, bulk-export, or otherwise attempt to access another Tenant’s data;
- Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
- Use the Service to store or transmit unlawful, infringing, or malicious content;
- Interfere with or disrupt the integrity or performance of the Service.
7. Third-Party Integrations
The Service integrates with third-party platforms, including Meta’s Graph API and WhatsApp Cloud API (for WhatsApp, Instagram, and Facebook messaging) and Google’s OAuth/Gmail API (for email sync). By connecting these integrations, Customer authorizes TZI-CRM to access and process data from those platforms on Customer’s behalf, as described in our Privacy Policy. Customer is responsible for complying with the applicable terms of those third-party platforms (e.g., WhatsApp Business Policy). TZI-CRM is not responsible for outages, API changes, or policy changes made by Meta, Google, or other third-party providers that affect the availability of related features.
8. Confidentiality
Each party may receive confidential information of the other in connection with these Terms. Each party agrees to use the other’s confidential information only to perform its obligations under these Terms, and to protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care). Confidential information does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party, or is independently developed.
9. Data Protection
Our collection, use, and protection of personal data — including Meta Platform Data, Gmail data, location data, and device/session data — is described in our Privacy Policy, which is incorporated into these Terms by reference. Both parties will comply with applicable data protection law, including India’s Digital Personal Data Protection Act, 2023, in connection with their respective roles as described in the Privacy Policy.
10. Service Availability & Support
We will use commercially reasonable efforts to make the Service available and to provide support in accordance with the plan Customer has subscribed to. Scheduled maintenance will be communicated in advance where practicable. The Service is provided on an “as available” basis, without guarantee of uninterrupted access; see Section 12 for disclaimers.
11. Termination & Suspension
We may suspend or terminate access to the Service (a) for non-payment, as described in Section 4.3, (b) for material breach of these Terms, including violations of Section 6 (Acceptable Use), or (c) as required by law. Customer may terminate by cancelling its subscription per Section 4.6.
Upon termination for any reason, Customer’s right to access the Service ends immediately, but Customer’s right to export Customer Data survives for the period described in Section 5.
12. Warranties & Disclaimers
Except as expressly stated in these Terms, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
13. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data, arising out of or related to these Terms or the Service. Each party’s total aggregate liability arising out of or related to these Terms will not exceed the fees paid by Customer to TZI-CRM in the 12 months preceding the claim. Nothing in this section limits liability that cannot be limited under applicable law, including for gross negligence or willful misconduct.
14. Indemnification
Customer agrees to indemnify and hold TZI-CRM harmless from third-party claims arising out of (a) Customer Data, including any lack of lawful basis to process end-customer personal data entered into the Service, (b) Customer’s or its Users’ violation of these Terms, or (c) Customer’s misuse of third-party integrations described in Section 7.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of India, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the competent courts at Tiruchirappalli, Tamil Nadu, India.
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email to Tenant Admins or an in-app notice at least 15 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
17. Contact Information
TechZarInfo Software Solutions PVT LTD
No.3D, M.S Tower, 4th Floor, Convent Rd, Cantonment, Tiruchirappalli – 620001, Tamil Nadu, India
General/support inquiries & Sales inquiries: sales@techzarinfo.com